How to complain

Complaints about the RCT’s administration or website

You can complain in person, by phone, by email or by letter. The RCT administrative team will try to resolve your complaint quickly and informally, for example where it concerns information on the website or another administrative matter. The team aims to respond within 5 working days, unless there are exceptional circumstances.

If your complaint is about a member of the RCT administrative team, it is handled under the IPEM complaints policy.

Complaints about an RCT registrant

Send complaints about an RCT registrant, including reports of an employer’s disciplinary findings against a registrant, to the Secretary of the RCT Professional Conduct Committee (PCC). The Secretary will acknowledge your complaint within 5 working days.

Concerns about a registrant’s conduct, or an alleged failure to meet the RCT Code of Professional Conduct, are dealt with formally. Set out your complaint in writing, by letter or email, including:

• the name of the registrant you are complaining about
• what your complaint is about
• who has been involved so far
• what has and has not been done
• why you are not satisfied with the outcome
• your name, address and how the RCT should contact you

If you cannot put your complaint in writing, telephone the Secretary of the RCT PCC, who will record these details for you.

The Secretary decides how to respond, which may include starting the RCT’s fitness to practise procedure. If it does, you will be involved as a witness at every stage, and the RCT will support you through the process and tell you the outcome.

Contact details